Many of our book offers are
introductions into a series, like the Southern Living cookbook series.
After your 30-day free preview period, you will be billed later for the cost of the book.
You will receive additional books in the series (no more than two per year) and
will receive advance notification before they are shipped to you. If you would like to
receive each book, do nothing. It will be delivered right to your door.
If you ever prefer not to receive a book in the series, or cancel out of the series,
simply fill out the notification card as such and mail it back to us. No questions asked.
There is never an obligation to buy a single book.
Oxmoor House guarantees the free preview by offering postage-paid return labels which may be used to return books free of charge.
Click here to print your own merchandise
return label. Please be SURE to include
your invoice or account number with the return so that we may properly credit
your account. Without this information, your return cannot be processed.
If you do not have access to a printer, please call our
Customer Service department at 1-800-633-4910 and we will send one to you.
Like outgoing shipments, returns also require 3 weeks for delivery and processing. It is possible for billing statements and returns to pass each other in the mail.
If you have any questions
regarding your account, please call us at 1-888-891-8935.
We will always return an
acknowledgement of the receipt of your e-mail to us. You can then be assured
that a Customer Relations Representative will review your request and make any necessary
adjustments to your account. If no
acknowledgement is received, your e-mail did not reach us and you will need to
send a new e-mail.
Oxmoor House Customer Service
PO Box 62310
Tampa, FL 33662-2310
Monday through Friday 7:00 a.m until 9:00 p.m. CST, closed on Saturday and Sunday. Our call center is closed on the following days:
At the end of your 30-day free preview period, we will process your order and the credit card we have on file for you will be charged.
You will receive a manual statement advising you that your credit card payment has been declined. The summary will indicate the product shipped and total amount due. If you do not pay or return the book, a system generated billing statement will be issued approximately 28 days from the previous statement due date.
Our credit card system will not accept the same card, if previously declined. You may choose to pay with the following credit cards: American Express, MasterCard, Visa or Discover. Additionally, if you choose not to pay by credit card you may send a check for your total amount due.
We are so sorry you have not received your book yet. Our usual processing time for a shipment to arrive is 10-14 days.
If it is within 10-14 days, be on the lookout for your book to arrive in your mailbox any day. If it does not arrive after 14 days,
please accept our most sincere apology and give us a call at 1-800-633-4910.
A postage-paid return label can be printed from this web site,
or if you do not have access to a printer we can send you a merchandise return label.
Please call us at 1-800-633-4910 and we would be happy to send you a label.
We would be more than happy to adjust your bill accordingly.
Please call Customer Service at 1-800-633-4910 and they will be able to help you.
Please have your account number handy before you call. We are so sorry for any inconvenience this has caused you.
Please allow 2 to 3 weeks for your payment to be applied to your account. You can also check with your bank to see if you payment has been processed. If you receive another bill please call Customer Service.
Before we ship a book to customers, we send an advance notification letter in the mail letting you know it is on the way.
Sometimes these notification letters get lost in the mail or discarded and if that has happened please accept our apologies!
This letter states that the book is on the way and gives customers an option to not receive the book, or to cancel the series entirely.
Please take a moment to look at the book that you have received and if you decide to keep it, great!
You don't have to do anything and you will receive a bill in the mail shortly.
If you do not want to keep it, you can print a merchandise return label off our web site and send it back free of charge.
If you do not have access to a printer, call our customer service department at 1-800-633-4910 and we will send a label to you.
We are sorry for the misunderstanding. Please call the magazine's customer service number and they can help you with that offer.
Many of our annual and series books start out at an introductory price and then you will receive a book once or twice each year to preview as a part of our book programs.
All of our titles can be purchased from book retailers. Our newer publications can be found at traditional bookstores as well as discount houses such as Sam's Club or Costco.
These books as well as our older publications can also be purchased from online retailers such as Amazon.com.